Shipping policy

We want your Kahani Zari order to reach you safely and on time. Here is everything you need to know about our shipping and delivery process.

Order processing

All orders are processed within 1–3 business days after payment confirmation. Processing time  may vary for orders placed on weekends or public holidays.

Delivery timelines

Standard delivery across India takes 5–10 business days from the date of dispatch. Delivery timelines may vary for remote locations, during public holidays, or in cases of unforeseen circumstances such as weather disruptions or courier delays.

Shipping charges

We offer free shipping on all prepaid orders above ₹[X]. For orders below this threshold, applicable shipping charges will be calculated and displayed at checkout before payment.

Order tracking

Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can use this link to track your shipment in real time through our courier partner's platform.

Delivery delays

While we make every effort to deliver within the stated timelines, delays caused by courier partners, weather conditions, strikes, or other unforeseen events may occasionally occur. In such cases, we appreciate your patience and will do our best to keep you informed.

Incorrect address

Please ensure your delivery address is accurate at the time of placing the order. Kahani Zari is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.