frequently asked questions
Is the blouse piece included?
The product description for each saree clearly mentions whether a blouse piece is included. Please refer to the product details before placing your order.
How long will delivery take?
Orders are typically processed within 1–3 business days. Delivery timelines generally range from 5–10 business days across India, depending on the delivery location.
Can I exchange my saree?
Yes. Exchange requests can be raised within 7 days of delivery, provided the saree is unused, unwashed, unworn, and returned with original tags and packaging intact.
How do I care for my saree?
We recommend dry cleaning for the first wash and following the care instructions provided with the product. Proper care will help preserve the colour, texture, and beauty of the saree.
Will the color look exactly the same?
We make every effort to display colours as accurately as possible. However, slight variations may occur due to photography lighting, screen settings, and device displays.
Do you ship internationally?
Yes, we ship internationally to select countries. Shipping charges and delivery timelines will vary based on destination. Please contact us for details.
Do you provide order tracking?
Yes. Once your order has been dispatched, a tracking link will be shared via email or WhatsApp.
Are the sarees exactly as shown in the pictures?
Yes. We strive to showcase every saree as accurately as possible through detailed images and videos. Minor variations may occur in handcrafted or artisanal products, which are part of their unique charm.
How do I know the fabric and material of the saree?
Fabric details, care instructions, and other product specifications are listed on each product page. If you need additional information, please feel free to contact us via WhatsApp or email.
Do you offer fall and pico services?
Currently, we do not offer fall and pico services. Customers may choose to have this done locally based on their preferences.
What if my order is delayed?
While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to weather conditions, public holidays, or operational disruptions. We will keep you informed in such cases.
What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and share photographs of the product along with your order number. Our team will review the request and assist you with an exchange.
What makes Kahani Zari different?
Kahani Zari is built on a simple belief that sarees are not just garments, they are stories woven through tradition, craftsmanship, and personal expression. Our collections are thoughtfully curated to celebrate timeless elegance while making sarees relevant and effortless for the modern woman.
Frequently Asked Questions?
Every saree carries a story of craftsmanship, heritage, celebrations, and memories. "Kahani" means story, and "Zari" reflects the beauty and artistry woven into Indian textiles. Together, Kahani Zari celebrates the stories women wear and create every day.